Privacy Policy — AbikCare

AbikCare ("we", "our", "us") is a Nigerian grocery delivery service. We are committed to protecting your personal information and handling it responsibly in line with the Nigeria Data Protection Regulation (NDPR). This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the AbikCare mobile app, website, and services.

1. Information We Collect

Identity & contact details: full name, email address, phone number
Delivery details: state, city, delivery address, delivery notes
Account details: login credentials (password stored as a secure hash, never plain text)
Order details: items ordered, order history, order status
Payment information: payment references/confirmation from Paystack (we do not store card details)
Technical data: device/app information, basic logs for security and troubleshooting

2. How We Use Your Information

Create and manage your account
Process orders and arrange delivery
Communicate order updates and service messages
Provide customer support
Prevent fraud and unauthorised access
Improve our services and user experience
Meet legal and regulatory obligations

3. Payments (Paystack)

Payments are processed by Paystack. AbikCare does not store your card details. We only store payment references/confirmation needed to verify transactions.

4. Sharing Your Information

We do not sell or rent your personal data. We may share limited information only when necessary with delivery partners, Paystack, service providers supporting hosting/maintenance (under confidentiality), or legal authorities where required by law.

5. Data Storage and Security

We use reasonable security measures to protect your data. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.

6. Data Retention

We keep your data only as long as necessary to provide the service, maintain order records, comply with legal requirements, and resolve disputes.

7. Your Rights (NDPR)

You may request access, correction, deletion (where legally possible), or withdraw consent (where applicable). Contact us using the details below.

8. Children's Privacy

AbikCare is not intended for children. If you believe a child has provided personal data, contact us and we will take appropriate action.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page and the Effective Date will change.

10. Contact Us

AbikCare (Nigeria)
Email: Abikcare.hs@gmail.com
Address: Opp. School Gate, Iworoko, Ekiti State